Store support
Need a hand with your ebook order?
Missing download link, expired link, defective file, refund request — this is where to write.
Write to us
Email books@patakemvingir.com and we will get back to you within [SUPPORT RESPONSE WINDOW, e.g. 3 working days].
What to include
A short note with the following makes it much faster to help:
- your order reference (in the receipt email);
- the email address you used at checkout;
- the ebook title;
- a brief description of the problem — for a defective file, mention the reader you tried and, if possible, attach a screenshot.
Common issues
- Expired or lost download link
- Use Retrieve your download to re-send a fresh link to the email you used at checkout — instantly, no charge. Still stuck? Reply to your delivery email or write to books@patakemvingir.com.
- Receipt didn't arrive
- Check your spam or promotions folder. If it isn't there, write in with the email address you used and we will re-send.
- Refund request
- See our Refund Policy for the situations where a refund applies. Send us the details listed above and we will take it from there.