Refund Policy

Fair refunds for a digital product.

Ebooks are digital and are delivered instantly. This page explains when we refund, when we cannot, and how to reach us if something has gone wrong.

Effective: [EFFECTIVE DATE]. Draft: under review — refund window and eligibility to be confirmed by Pat.

1. The general rule

Because ebooks are delivered digitally and can be read as soon as the download link is opened, purchases are generally final once the download link has been successfully accessed. This is standard practice for digital goods and is consistent with the exceptions to the right of withdrawal for digital content under Nigerian consumer protection guidance.

2. When we do refund

We will refund your purchase in full in any of the following cases:

The file is defective or corrupted — for example, it will not open in a recent version of a mainstream ebook or PDF reader, or key pages are missing or unreadable.
You received the wrong ebook — a title different from the one you paid for.
You were charged more than once for the same order, or your card was charged but no download link was ever issued.
The purchase was made without your authorisation and you report this promptly.

3. When we cannot refund

change of mind after the download link has been accessed and the ebook is readable;
failure to download the file before the link expired — we will happily issue a fresh link on request instead of a refund;
device or software compatibility issues where the file itself is not defective (we support recent versions of mainstream readers on iOS, Android, macOS, and Windows);
claims made after the window described below has passed, except where required by Nigerian law.

4. Time window

Refund requests should be sent to us within [REFUND WINDOW, e.g. 14 days] of the original purchase. Requests made after this window are considered on a case-by-case basis and cannot be guaranteed.

5. How to request a refund

Email books@patakemvingir.com with:

your order reference (in the receipt email);
the email address you used at checkout;
the title of the ebook;
a short description of the problem — and, if the file is defective, a screenshot or the reader you tried.

We aim to respond within [SUPPORT RESPONSE WINDOW, e.g. 3 working days].

6. How refunds are paid

Approved refunds are returned to the original payment method through Paystack. Depending on your bank or card issuer, the credit usually appears on your statement within 5–10 business days after we process the refund. We do not refund to a different card or account.

When a refund is issued, the download link for that order is deactivated and any associated licence to use the ebook ends.

7. Changes to this policy

We may update this Refund Policy from time to time. The version in force at the time of your order applies to that order. The current version is always published on this page.

8. Contact

Any refund enquiry: books@patakemvingir.com.